Key Account Manager 🇧🇪 (Dutch speaking)

About the role

HEALTH CAN’T WAIT.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐️ YOUR MISSION ⭐️

OUR ACCOUNT MANAGEMENT TEAM’S PURPOSE IS TO MAKE OUR KEY ACCOUNTS STAY AND GROW WITH ALAN. WE CREATED THE TEAM IN 2023 AND WE ARE NOW 5. WE ARE LOOKING FOR AMAZING PEOPLE TO HELP US TAKE CARE OF OUR GROWING PIPE, ESPECIALLY WITH OUR MEDIUM-TOUCH SEGMENT AND LARGE ACCOUNTS.

BEING A KEY ACCOUNT MANAGER AT ALAN MEANS JOINING A TEAM OF TALENTED, COMMITTED AND PASSIONATE EXPERTS, WITH DIFFERENT BACKGROUNDS. WE MOVE FAST, WITH A LOT OF OWNERSHIP, AND ARE PROUD TO TACKLE BIG PROBLEMS!

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts and flagships companies

• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

• Proactively identify potential signals of dissatisfaction and implement solutions to answer them

• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

• Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers

• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

• Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

⭐ YOUR PROFILE ⭐

✨ We are looking for passionate people who want to bring delight to their clients ! ✨ You'll be a great fit for this role if you have:

• At least 5 years of experience in a customer-facing role

• Excellent track record of over-performance

• Experience working with companies of more than 150 employees

• Fluency in Dutch and English (French fluency is also a plus)

• Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency

• Excellent analytical and problem-solving skills, with the ability to create data-based reports

• Great active listening skills and exceptional follow-up abilities

• Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding

It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !) For this opportunity, we are aiming to hire within the C0-D level range https://alan.com/en/careers/a/salary-equity.

🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.

• Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. organize your time as you wish.

• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.

• Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners).

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching.

• Parental leave. Extended parental leave for all new parents.

IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

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