[Remote] 技術支援 (Sr.)Technology Operations Engineer (Mandarin-Speaking)

About the role

About BTSE: BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity: We are seeking a dedicated and proactive Technology Operations Engineer to join our Technology Command Centre team. In this role, you will play a crucial part in ensuring the reliability, stability, and continuous improvement of our technology operations. You will help monitor critical systems, troubleshoot incidents, and collaborate with cross-functional teams to optimize our technology stack and operational processes. This is an exciting opportunity to be at the forefront of driving operational excellence in a dynamic, fast-paced environment.

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Responsibilities:

• Monitor the performance of technology systems to detect issues proactively.

• Execute incident detection protocols to identify potential service disruptions.

• Coordinate incident response efforts to address and resolve reported issues promptly.

• Implement recovery procedures to restore normal operations following an incident.

• Collaborate with all Technology teams to improve service desk operations and incident management processes.

• Maintain detailed records of incidents, including status updates and resolution steps.

• Contribute to the development of knowledge bases and FAQs for Technology support.

• Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.

Requirements:

• Diploma in Computer Science, Information Technology, or related field.

• Over 3 years of professional experience in IT Technology operations and support.

• Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities.

• Proficient in both English & Mandarin.

• Effective communication and collaboration skills.

Nice to haves:

• Bachelor's degree in engineering, computer science, information technology, or a related field.

• Good technical knowledge in application development, systems engineering, network administration, and/or database management.

Perks & Benefits

• Competitive total compensation package

• Various team-building programs and company events

• And many more! Apply and let us tell you more!

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