Community Engagement Manager

About the role

ABOUT THE ROLE:

We’re hiring a community engagement manager to serve as a steward of the global NetBox ecosystem—sitting at the intersection of infrastructure expertise, systems thinking, and community growth. You’ll act as the connective tissue between a broad community of practitioners, technology leaders, customers, and partners, and the NetBox Labs team. This role is not about being the primary technical voice, but about enabling the right voices—across engineering, product, and the community itself—to engage authentically and at scale.

We’re seeking someone who can design and operationalize how we listen to, support, and grow alongside this ecosystem. You’ll identify opportunities to engage across the channels where our community is most active, surface meaningful trends and insights, and elevate the people and organizations shaping how NetBox is used in the real world. This role has outsized impact on how NetBox Labs shows up—strengthening a vibrant, interconnected ecosystem while building a durable, mutually valuable relationship between the community and the business.

IN THIS ROLE YOU, WILL:

• Cultivate, grow, and support NetBox’s global community of practitioners, executives, contributors, and partners by identifying opportunities for NetBox Labs to engage daily across digital platforms including LinkedIn, Reddit, GitHub, Slack, Hacker News, industry Discords or other forums.

• Proactively monitor community conversations for technical questions and trends and collaborate with internal resources to get them answering or escalate product insights internally.

• Build and launch the NetBox Heroes advocate program from the ground up. Identify, onboard, and empower community champions to create and share content, speak at events, and support new users.

• Highlight the success stories from within the NetBox ecosystem on our blog, podcast series, community newsletters, webinars, and monthly community meetups (virtual and in-person).

• Collaborate with the broader marketing team to package community insights into impactful stories that build awareness and trust for NetBox and NetBox Labs.

• Lead monthly virtual community calls—including agenda creation, speaker recruitment, and hosting.

• Build and run NetBox’s global meetup strategy, including coordinating in-person regional community groups in key cities.

YOU WILL WORK CLOSELY WITH:

• Marketing team to package community insights into impactful stories, meetups, and speaking sessions that build awareness and trust for NetBox.

• Product Marketing, Product Management, and our Chief Product Strategy Officer to ensure consistent messaging and technical accuracy across all external communications

• Executive team to align on goals, strategy, and messaging.

• The Customer Success, Sales, and Partner teams to tell joint customer, partner, and user stories to the market.

IT WOULD BE FANTASTIC IF YOU HAD THE FOLLOWING BACKGROUND

SKILLS AND COMPETENCIES:

• Knowledge and demonstrable experience communicating with and working with technical audiences. (You don’t need to be a senior engineer, but you do need to be able to learn to speak some of the language.)

• Strong written and verbal communication skills, including public speaking or webinar hosting.

• Experience building or engaging with technical communities—open-source experience strongly preferred.

• Background in marketing, program management, developer relations, community management, or similar.

• Experience managing multiple programs, deadlines, and stakeholder groups.

• Comfortable engaging daily across online forums and social platforms.

• Passion for community-driven growth and supporting practitioners

REQUIRED EXPERIENCE:

• 3–5 years of experience in community marketing, developer relations, technical advocacy, or related roles within enterprise technology companies

• 2+ years of experience in a fast-paced startup environment working cross-functionally with product, engineering, and marketing

• Demonstrated experience engaging and supporting technical communities, ideally in networking, infrastructure, automation, or open-source ecosystems

• Proven track record of building, scaling, and nurturing community programs—such as user groups, ambassador/advocate programs, meetups, or open-source contributor communities

• Experience with event management including virtual webinars, community meetups, or conference participation

BONUS POINTS:

• Previous work experience in networking or IT infrastructure space and/or high-growth B2B SaaS companies

• Hands-on technical experience with networking, network engineering, infrastructure automation, or adjacent fields. (You don’t need to be a senior engineer, but you do need to speak the language.)

ABOUT NETBOX LABS:

NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.

NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.

NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

OUR CULTURE AND VALUES:

• We own and solve problems with high attention to detail.

• Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.

• We prioritize simplicity and think twice before adding complexity

• Clear communication helps keep our team aligned and collaborating smoothly.

NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

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